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Solutions To Eliminate Problem Situations
(Ref: Policies GF, FNG, DGBA LOCAL)
General Provisions

Unless otherwise provided by a policy referenced above, students and parents shall be entitled to informal conferences with administrators to resolve their complaints. Since only those individuals who are closest to the problem can resolve the vast majority of concerns, it is important that they be contacted FIRST and given an opportunity to respond to any issues or concerns. Most problems will be resolved at this level. In most circumstances in which a complaint involves a problem with a teacher, the student or parent shall be expected to discuss the matter with the teacher before requesting a conference with the principal at Level One.

The student may be represented by an adult at any level of the complaint.

For purposes of this policy, "days" shall mean business days.

Announcement of a decision in the student's or parent's presence shall constitute communication of the decision.


Level One

CONTACT THE STAFF MEMBER CLOSEST TO THE PROBLEM In the case of concerns related to student behavior or performance, this staff member will usually be the classroom teacher or coach. In the case of concerns related to LVISD support staff, the appropriate contact person is the immediate supervisor or administrator.

If the matter is not resolved satisfactorily at the level closest to the problem, patrons, parents, staff members, and others who may have concerns related to district policies or practices should contact the next level of supervision. In the case of student/classroom/teacher issues that have not been resolved satisfactorily, the next step would be to contact the counselor, assistant principal, or principal, depending upon the issue and the remedy being sought. In the case of staff support employees, the next step would be to contact the appropriate supervisor or principal, depending on whether or not the staff member is assigned to an individual campus staff or to district staff.

A student or parent who has a complaint shall request a conference in writing with the principal within 15 days of the time the student or parent knew, or should have known, of the event or series of events causing the complaint. District forms for filing the written complaint are available upon request from the campus administration or District office. The principal shall hold a conference with the student or parent within 10 days of the request. The principal shall have 10 days following the conference within which to respond.


Level Two

After seeking resolution of issues/concerns at Level One of supervision, individuals who still feel that their concerns or issues have not been appropriately addressed should make an appointment to visit with the appropriate district level hearing officer.

The request must be filed with 10 days following receipt of a response or, if no response is received, within 10 days of the response deadline. The appropriate district level hearing officer shall hold a conference within 10 days after receiving the request.

Prior to or at the time of the conference, the student or parent shall submit a written complaint that includes the student’s or parent’s signed statement of the complaint, any evidence in its support, the solution sought, and the date of the conference with the principal. District forms to be used are available from the campus administration or the District office. The appropriate district level hearing officer shall have 10 days within which to respond.


Level Three

Issues that are not resolved at Level Two should be appealed to the next level. The appeal should be made in writing to the superintendent’s office and must be filed within 10 days of the response, or if no response is received, with 10 days of the response deadline. District forms to be used are available from the campus administration or the District office. Depending on the issue, the Superintendent will determine whether or not the issue should be placed on the agenda before the Board or whether or not it could possibly be productive to pursue resolution of this issue in a meeting with the Superintendent.

Any issue not resolved adequately at the superintendent level may be appealed to the Board of Trustees for consideration at their regularly scheduled meeting. The request for appeal must be made in writing. The request must be filed with 10 days of the response, or if no response is received, within 10 days of the response deadline. District forms to be used are available from the campus administration or the District office.

The Superintendent shall inform the student or parent of the date, time, and place of the meeting.

The presiding officer shall establish a reasonable time limit for complaint presentations. The District shall make an audiotape record of the Level Three proceeding before the Board. The Board shall hear the complaint and shall then make and communicate its decision orally or in writing at any time up to and including the next regularly scheduled Board meeting.


Closed Meeting
If the complaint involves concerns or charges regarding an employee, it shall be heard by the Board in closed meeting unless the employee to whom the complaint pertains requests that it be heard in public.
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